Director, Terminal Operational Excellence

Director, Terminal Operational Excellence

Location: Miami, FL (On-Site)
Travel: International Travel Required

Role Snapshot

TalentoHC is partnering with a global leader in cruise terminal development and operations to identify a Director, Terminal Operational Excellence. This individual will be responsible for driving operational consistency, performance optimization, and continuous improvement across an expanding international portfolio of cruise ports and terminals.

The ideal candidate brings a strong background in multi-site operations, operational excellence, and performance management, with the ability to collaborate with local leadership teams to implement best practices and enhance operational efficiency.

About the Opportunity

This is an exciting opportunity to play a key role in strengthening operational performance across a growing global portfolio of cruise terminals. Reporting to senior executive leadership, the Director will work closely with terminal General Managers and cross-functional stakeholders to establish consistent operating standards, improve efficiency, enhance guest experiences, and support operational excellence initiatives.

Rather than directly managing individual terminals, this role focuses on providing the tools, processes, performance metrics, and strategic operational support necessary to help local teams succeed.

The successful candidate will be a hands-on, solutions-oriented leader who can identify opportunities for improvement, influence stakeholders across different geographic markets, and translate operational insights into measurable results.

Key Responsibilities

• Partner with terminal General Managers across international locations to identify, develop, and implement operational best practices and standardized processes.
• Drive continuous improvement initiatives focused on operational efficiency, cost optimization, safety, service quality, and guest experience.
• Establish and monitor key performance indicators (KPIs), operational dashboards, and benchmarking tools to evaluate performance across the global terminal portfolio.
• Analyze operational data to identify trends, performance gaps, and opportunities for improvement, providing actionable recommendations to senior leadership.
• Collaborate with local management teams to strengthen health, safety, environmental, security, and regulatory compliance practices while accounting for local requirements.
• Support the development and monitoring of service-level expectations, vendor performance standards, and third-party service provider accountability.
• Facilitate collaboration and knowledge sharing across terminal locations to promote consistency, operational efficiency, and continuous improvement.
• Provide operational planning, coordination, and process improvement support for new terminal openings, operational transitions, and major projects.
• Work closely with internal stakeholders, terminal leadership, and cruise-line partners to identify and implement initiatives that enhance the passenger experience.
• Develop performance reports and operational recommendations to support executive decision-making and broader business objectives.
• Track improvement initiatives and follow-up actions to ensure measurable progress and sustainable operational results.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• 7–10 years of progressive experience in terminal operations, multi-site operations, operational excellence, or continuous improvement.
• Experience supporting or overseeing operational performance across multiple facilities, locations, or geographic markets.
• Background in cruise terminal operations, port management, airport operations, hospitality, transportation, or infrastructure strongly preferred.
• Proven ability to develop and implement operational standards, process improvements, KPIs, and performance management frameworks.
• Strong understanding of operational efficiency, service delivery, vendor management, safety, and regulatory compliance.
• Demonstrated ability to collaborate with and influence General Managers, senior executives, and cross-functional teams without direct reporting authority.
• Strong analytical and problem-solving skills with the ability to translate operational data into actionable business improvements.
• Excellent communication, presentation, and stakeholder management skills.
• Experience supporting new facility openings, operational transitions, or large-scale operational initiatives is a plus.
• Ability to work effectively across different cultures, markets, and regulatory environments.
• Willingness and ability to travel internationally as required.
• Must be authorized to work in the United States.

About TalentoHC

TalentoHC is a leading talent acquisition and human capital consulting firm specializing in connecting exceptional professionals with organizations across a variety of industries. We partner with clients to identify top talent and deliver customized recruiting solutions that support their business objectives and long-term growth.

Equal Opportunity Employer

TalentoHC and our client are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected status.