Deskside Support Technician

Deskside Support Technician
Location: Foothill Ranch, CA (100% On-Site)
Employment Type: Contract
Schedule: Tuesday–Thursday, 8 AM–5 PM (24 hrs/week)
Start Date: January 4, 2027
Compensation: $25/hr

About the Opportunity
TalentoHC has partnered with InnerVision Technologies seeking a Deskside Support Technician to work fully on-site at a major powersports and motorsports manufacturer in Foothill Ranch, CA. This is a hands-on, entry-to-mid-level IT support role serving as the first point of contact for employees, dealers, and warehouse staff experiencing technical issues. The position blends Help Desk (Level 1) and Desktop Support (Level 2) responsibilities - you'll be answering calls, troubleshooting problems, documenting tickets, and providing direct hardware assistance when needed. The ideal candidate is someone with practical, hands-on IT support experience who is comfortable working independently, communicating clearly with end users, and keeping things moving with minimal oversight. This role runs Tuesday through Thursday, 8 AM–5 PM, for 24 paid hours per week.

Key Responsibilities
• Serve as the first point of contact for employee and dealer support requests - answer incoming calls, troubleshoot common technical issues, reset passwords, and assist with software installations.
• Provide hands-on hardware support, including diagnosing issues and replacing laptop batteries, hard drives, and other components.
• Use EasyVista (ticketing system) to document issues, track requests, and route complex problems to the appropriate IT teams.
• Support mobile device issues (iOS and Android), dealer-facing B2B web portal questions, and basic technical needs for warehouse staff.
• Maintain clear, accurate records of all support activity and escalate appropriately when issues exceed scope.

Qualifications
• Prior experience in a Help Desk, Service Desk, or Desktop Support role.
• Hands-on experience troubleshooting technical issues directly for end users.
• Solid Windows PC, laptop hardware, and software troubleshooting skills.
• Experience with IT ticketing systems.
• Strong customer service and communication skills - comfortable working with non-technical users.
• Ability to work independently with minimal direction.
• Availability for the Tuesday–Thursday on-site schedule.

Nice to Have:
• EasyVista ticketing experience.
• Experience with remote desktop support tools.
• Active Directory password resets and account support.
• Microsoft 365 troubleshooting.
• Basic iPhone and Android support.
• Experience supporting warehouse operations or external business customers (dealers, partners).

About TalentoHC
Build Your Best Team Yet
Executive Search | Talent Strategy | Human Capital Consulting
TalentoHC is a global executive search and human capital consulting firm helping organizations build high-performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital-centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy, and building teams capable of delivering long-term enterprise value.

Equal Opportunity Employer
TalentoHC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.