Title: Underwriting Operations Analyst
Location: Charlotte Metro, NC [Onsite/Hybrid]
Employment Type: Contract
Experience: 3-6 years
Hourly Pay Rate: $35 – $48/hr
About the Opportunity
TalentoHC has partnered with a Global Insurance company seeking an Underwriting Operations Analyst within our client’s Insurance Operations team. As an Underwriting Operations Analyst, you’ll be responsible for completing a high-volume portfolio of transactional work supporting the policy lifecycle after the underwriting decision. You’ll manage your assigned workload from start to finish, meeting established service level agreements {SLAs}, productivity expectations, and quality standards. Beyond production, you’ll also have opportunities to strengthen your operational expertise, contribute to process improvements, and support initiatives that help our growing business operate more effectively.
This position is based in our client’s Charlotte Metro, NC office. You’ll join a collaborative team that values continuous learning, knowledge sharing, and operational excellence. You’ll play a meaningful role in improving processes, enhancing efficiency, and supporting the continued growth of our Insurance Operations organization.
Key Responsibilities
- Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, Policy Issuance, Renewal Notices, Renewal Solicitations, cancellations, reinstatements, workflow management, and other operational processes.
- Independently manage your workload from receipt through completion, consistently meeting established SLAs, productivity expectations, and quality standards.
- Analyse operational data to identify trends, improve workflows, and support informed business decisions.
- Identify opportunities to improve operational efficiency, quality, and customer experience through continuous process improvement.
- Partner with Operations, Underwriting, and internal business partners to support successful business outcomes and operational excellence.
- Build strong partnerships across business teams to ensure timely, accurate, and consistent execution of operational responsibilities.
- Provide production support and operational flexibility by assisting with workload balancing and high-priority business needs.
- Support leadership in maintaining quality standards while delivering exceptional service to internal and external business partners.
- Support onboarding, cross-training, and knowledge sharing to strengthen team capability and operational consistency.
- Develop expertise across Guidewire, ImageRight, and other operational systems that support underwriting operations while building a strong foundation for future career growth.
Qualifications
- Required:
- 3-6 years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
- Working knowledge of commercial property & casualty insurance operations.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong organizational, analytical, and communication skills.
- Ability to prioritize work, manage competing priorities, and thrive in a fast-paced environment.
- Commitment to accuracy, quality, and continuous improvement.
- Preferred:
- Experience with Guidewire PolicyCenter, ImageRight, or similar insurance platforms.
- Experience with reporting and data visualization tools.
- Experience supporting operational process improvements or workflow optimization.Strong leadership and communication skills
About TalentoHC
Build Your Best Team Yet
Executive Search | Talent Strategy | Human Capital Consulting
TalentoHC is a global executive search and human capital consulting firm helping organizations build high-performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital-centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy, and building teams capable of delivering long-term enterprise value.
Equal Opportunity Employer
TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
