Director, Customer Development & Experience – Executive Search
Our Vision & Mission
- Through Talento’s unique bundling of solutions, establish our best practice standards as the go to service model within the $500 billion staffing and recruiting industry.
- Transform hiring managers expectations of recruiting partners, one customer at a time.
- Earn the partnership of HR teams to seamlessly extend their capabilities through Talento’s customer experience model.
- Elevate the mindset of recruiting in an organization from transactional to strategic.
- Raise the caliber of human capital in the markets and communities we serve through the businesses and people we touch.
What guides us?
- Lead our customers and communities to create modern workplaces & cultures that harness the strength of diversity and talent
- Integrate talent & organizational solutions to reduce complexity and increase efficiency for our customers
- Discover the right human capital solutions that enhances the performance of our customers’ businesses
- Optimize the things our customers excel at as we obsess over how to continuously capitalize on the human side of business
Why would Talento make sense for me?
Using your recruiting foundation, we can enhance your skills as a human capital advisor who’s obsessed with our customer’s businesses success. Whether you are with a regional search firm or work in a large national staffing agency, do you feel you are capable of more? Talento equips its associates with the mindset and tools to make a meaningful impact through its suite of talent and organizational solutions, one customer at a time. Imagine having the tool belt of an organizational engineer to support your customers strategic and tactical human capital needs. Talento’s world class business professionals develop, manage, and deliver solutions that help businesses continue to scale and provide quality experiences time and time again.
Who is Talento?
At Talento, we are customer-obsessed advisors with trust-based customer relationships throughout high growth, middle market and enterprise companies. Our exceptional team of recruiting advisors coupled with valuable consulting resources enable us to respond swiftly. Whether a business is merging, growing, divesting or retooling their approach, a trusted advisor who can integrate free-of-charge consulting resources is what our customers have grown to rely on. This bundling of services separates us from the mass market with a unique competitive advantage and value-add. We are proud geeks for all things people!
What’s in it for you?
Do you have a strong desire to learn and grow, both financially and professionally? Are you a value-driven professional with an interest in joining an elite team that is redefining the recruitment experience through innovative processes and a refreshing approach? Do you enjoy working side by side with the most talented team in the industry? Do you see yourself advising leaders on a wide range of people topics? At Talento, our team embodies our values: advancement, dependability, responsibility, teamwork, and meritocracy. Our DNA is rooted in a culture that creates space for development, learning and growth while consistently exceeding customer experience standards. Become part of our team and reimagine your future as a pivotal resource to organizational success.
What makes Talento different in the recruiting solutions & human capital marketplace?
At Talento, you will have the opportunity to deliver a consultative hiring experience while learning and absorbing new business models, functions, industries and geographies. The quality of our proven methodology incorporates best practices and a high level of standards in research, outreach, screening, interview and calibration processes. In addition to strengthening your skillset, you will be exposed to leadership in some of the country’s most innovative companies. Business orientation separates Talento from the mass market. Whether partnering with a global Fortune 500 with 70k employees or a high growth e-commerce company with 200 employees, Talento tailors its solutions to fit. We strongly believe that customization is pivotal to customer success.
The Role
The Director, Customer Development & Experience – Executive Search will be apart of a team of customer development, customer experience, recruiting and research professionals. The role will be responsible for driving growth and development within the assigned market, recruiting on direct hire searches nationally, as well as leading executive recruitment efforts. This role proactively engages with key business stakeholders to identify and deliver critical customer impacting solutions. The role will be essential in driving our talent acquisition strategy and ensuring we attract top-tier executive talent to our organization and clients. This thought leader will drive project management, innovation, and strategy for their region and work with global leadership to take Talento to the next chapter
How You Make an Impact
The Director, Customer Development & Experience – Executive Search has ownership of the people, customers and growth of their market and 360-degree approach to continuously advocating for and driving improvements on behalf of our customers through optimizing their experience and driving solutions.
Responsibilities:
Leadership
- Serve as a key evangelist and subject matter expert in Talent aligned with our vision with the local market, internal company associates and all who interact with this individual
- Manage a projects list and report on status weekly for internal, customer or other initiatives
- Develop business cases, manage and execute on cross functional projects ensuring organizational progress & readiness in a high growth firm
- Espouses the culture of the firm as a key tone setter to our associates everyday
- Breathes and represents our company values, ensuring every associate is engaged, motivated and understands their goals
- Compile weekly lifecycle recruiting metrics and financial forecasting for actual v. goals for assigned accounts
Customer Development
- Develop comprehensive customer development plan with weekly forecasting to achieve business objectives for assigned practice, vertical or geography.
- Develops customer growth plans ensuring objectives are consistently met while measuring the correlation between satisfaction and revenue/gross profit objective; Develop detailed action plans for prospecting to drive coordinated outreach, meeting, events and other activities.
- Successfully build relationships with prospect customers
- Understand customer pain points and provide value to them through logically assembled information for them to consume and act on
- Create proposals, statements of work and price opportunities; Articulate problem statements and create presentations/proposals on our approach to address pain points; Drive a solutions-based approach encompassing Talento services that create efficiency, new capabilities or lower costs.
- Partner with marketing to develop campaigns that drive lead generation strategic alliances thought leadership etc. resulting in market activation and growth
- Participate as needed in trade professional and industry associations to develop contacts while contributing meaningfully to the purpose of the associations
- Coordinate customer and company driven initiatives to meet the needs of the customer while ensuring a positive outcome for the company.
Customer Experience
- Ensure the appropriate resourcing for customers to ensure the appropriate outcomes; Participate in attracting, developing, engaging & retaining associates; Obsess over the right resources for customer experience to be achieved.
- Serve as a Recruiting expert to our customers’ HR business partners and hiring managers across multiple functional domains; Provide strategic insights, solutions, recommendations and overall execution support to ensure the Talento differentiation from mass market, transaction-centric vendors
- Responsible for customer communications, conflict resolution and compliance. Review all major deliverables to ensure quality standards and customer expectations are met
- Obtain job requisitions for contract, contract to hire and permanent placement
- Develops and manages recruiting KPI's per customer producing insightful stories and driving delivery excellence through data
- Successfully review job descriptions and analyze client requirements in order to understand the needs of the hiring manager and skills required. Provide feedback to customers when expectations vs. market realities are not aligned.
- Plays an integral role in contributing to the know-how of the team through collaboration and practice sharing. We believe you surround yourself with great people and they will learn from each other to become collectively better
- Participate meaningfully in the ongoing performance management process for the firms associates
- Shares responsibility for facilitating daily prioritization meetings. We self-manage our selves through a rhythm where the team holds each other accountable
- Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.
- Ensures the consistent execution of the end-to-end recruiting process serving as a coach and hands-on trainer in these areas:
- Interaction with customers in Kickoff & Calibration meetings. Ensure customer requirements are gathered and leveraged throughout research, outreach, assessment and submission
- Support development of research plan and tactics by collaborating and leading when needed with a team of recruiters, researchers and customer teams. Constructs Boolean search strings to expedite focused candidate and client discovery. Develop creative sourcing and recruiting resources to expand talent portfolio and attract qualified candidates
- Conduct structured interviews and produce corresponding documentation to complete comprehensive candidate screenings that articulate fit to a role
- Develop compelling outreach messaging via appropriate mediums to effectively market to candidates
- Manage and update internal ATS with accuracy and integrity?
- Display technical knowledge and the ability to understand technology
- Provide consistent communication and career guidance to candidates
- Creates search overview reports for clients including market intelligence and activities summaries
Executive Recruiting
-
-
-
- Partner with business units to understand hiring needs and develop proactive recruitment strategies to attract top talent.
- Build relationships and trust through delivering qualified candidates in a timely manner, demonstrating pro-active follow-up and communications and delivering upon commitments.
- Develop and execute comprehensive talent acquisition strategies for executive positions.
- Align strategies with organizational goals and objectives.
- Win exclusive and retained work – listening to customers and proposing sound solutions tailored to them.
- Conduct thorough research and market analysis to identify potential executive candidates.
- Utilize various sourcing channels, including online platforms, professional networks, referrals, and direct outreach.
- Conduct screenings, interviews, and assessments to evaluate qualifications and leadership potential.
- Collaborate with hiring managers and stakeholders to identify key competencies for executive positions.
- Draft executive summaries and presentations for clients on behalf of candidates
- Develop new business contacts and generating new clients and search orders
-
-
The kind of people we work with embody some of these characteristics:
- Innovative, creative and passionate about enabling businesses through talent acquisition.
- Pride in delivering quality work, every time with strong business acumen and abilities to learn, retain and apply learned concepts.
- Strong solutions mindset: Comfortable working in an environment which requires strong deliverables along with the ability to identify problems and drive appropriate actions; Highly organized and process oriented.
- Bias for action, strong work ethic, and desire to achieve excellence.
- Enthusiastic team player with a strong drive to ensure a positive work environment. Cares about others success deeply.
- Agile; Can pivot priorities with ease while staying calm.
- The ability to be comfortable with high volume workload and not be afraid to “roll up your sleeves”.
- Relentless seeker of talent with a deep network who is driven by collaboration, learning, doing the right thing and quality human interaction.
Experience and knowledge requirements for the Director, CD&E – Executive Search:
- Passionate about enabling businesses through human capital
- 15 years of recruiting & human resources experience
- 7+ years as a team lead – developing, hiring, onboarding recruiting professionals
- 5+ years owning a large, complex customer relationship with proven success driving a land and expand approach
- 10+ years’ experience in sourcing and candidate assessment
- Experience with Applicant Tracking Systems and sourcing tools including LinkedIn Recruiter, Indeed, etc.
- Driven by collaboration, learning, doing the right thing and quality human interaction
- Pride in delivering quality work, every time
- Fluent in English. Spanish preferred.
- Intermediate proficiency in MS Outlook, Word, Excel and PowerPoint
About TalentoHC:
TalentoHC is a high growth talent & organizational solutions firm. Through Talento Recruiting, we are transforming the customer experience standards in the recruiting services arena. The company was founded in 2017 with the belief that human capital should be viewed as an asset on the balance sheet. Through its integrated human capital services, the Talento team has supported 65+ enterprise, middle market and startup/high growth organizations in 15 countries with recruiting, contingent workforce management, employer branding, strategy, transformation, organization design & implementation, career pathing, outplacement, employer branding and leadership development solutions. Some of the benefits of working for Talento HC are as follows:
- Culture focused on advancing your career while disrupting an industry and providing unrivaled service; Rapid advancement and promotion opportunities based on merit
- Health, Dental, Vision & Pet Insurance, FSA, HSA, Short Term and Long-Term Disability Insurance
- 401k Retirement Plans
- Unlimited PTO
- Hybrid Work Environment
- Tiered commission structure with uncapped earning potential
Talento envisions a world where the recruiting industry service model evolves into human capital partnership that drives organizational performance. Through trust and value, you are positioned to offer talent & organizational solutions that separate you from the rest. With 1000+ searches in the last 36 months, Talento Recruiting has established a footprint that it is ready to scale to the next level.
Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives and skills.
Talento Human Capital (HC) is an equal opportunity employer, people are at the center of what we do!
People + Passion + Perseverance = Progress
