Title: Customer Business Partner
Location: Remote
Employment Type: Full-Time
Compensation: $64K–$66K Base + Quarterly Incentive
About the Opportunity
TalentoHC has partnered with a research and innovation-driven nutritional supplement company that develops trusted products for humans and animals, used by doctors and vets for more than 50 years. Due to continued growth, they are seeking a Customer Business Partner to manage and grow strategic customer relationships across their brand portfolio. This role focuses on customer retention, satisfaction, and long-term business growth, serving as the primary point of contact for assigned accounts. As a trusted advisor and advocate for customers, the ideal candidate brings a proven track record of driving account growth and maintaining strong, lasting client partnerships.
Key Responsibilities
- Serving as the primary relationship owner for assigned customer accounts
- Developing strong partnerships and conducting regular business reviews and check-ins
- Establishing and maintaining customer segmentation tiers within the CRM
- Identifying opportunities for account expansion, new product development, and additional revenue
- Supporting customer retention initiatives and contract renewals
- Proactively addressing customer concerns and escalating issues when necessary
- Coordinating cross-functional resources to support customer success
- Leading discussions on forecasts, demand planning, and long-term business opportunities
- Supporting pricing discussions, business reviews, and commercial negotiations
- Partnering with Business Development to transition new customers into ongoing account management
- Working closely with Sales Coordination, Operations, Quality, Planning, and R&D to support customer objectives
- Monitoring account health, service levels, and customer feedback trends
Qualifications
- 3-5 years of experience of a seasoned sales professional with the ability to grow sales and profits across multiple brands and retail channels, including both pet and human products
- Ability to work within a given budget while achieving growth with existing customers and securing new business simultaneously
- Effective at managing a variety of retail outlets, including ecommerce
About TalentoHC
Build Your Best Team Yet
Executive Search | Talent Strategy | Human Capital Consulting
TalentoHC is a global executive search and human capital consulting firm helping organizations build high-performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital-centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy, and building teams capable of delivering long-term enterprise value.
Equal Opportunity Employer
TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
