TalentoHC has been retained by a growing airline that is evolving its Flight Operations and Operations Control Center capabilities to meet the demands of a scaling operation throughout the Americas. The Director of Airline Operations Control oversees the day-to-day operations within a control center, managing a team of operators to monitor and respond to real-time events, ensuring smooth functionality of systems and processes, while making critical decisions to maintain efficiency and address disruptions, often in time-sensitive situations; they are responsible for developing operational policies, training staff, and optimizing control center technology to achieve operational goals across a particular industry like transportation, logistics, or utilities.
Key Responsibilities:
Operational Oversight:
Monitor real-time data from various systems, identify potential issues, and direct staff to take corrective actions to maintain operational stability.
Team Leadership:
Manage a team of control center operators, assigning tasks, providing training, and evaluating performance.
Incident Management:
Lead response efforts during critical events like delays, disruptions, or emergencies, coordinating with relevant stakeholders to minimize impact.
Policy Development:
Develop and implement operational policies and procedures to ensure compliance and consistency across the control center.
System Optimization:
Analyze operational data to identify areas for improvement and implement changes to optimize control center systems and processes.
Communication Management:
Act as a central point of contact for communication with other departments, external stakeholders, and senior management.
Performance Monitoring:
Track key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement.
Staff Development:
Provide ongoing training and development opportunities for control center operators to maintain proficiency and adapt to changing operational needs.
Required Skills and Qualifications:
- Experience managing a Network or Operations Control Center for an Airline with operations the US, Caribbean, and South America. Experience in Europe preferred.
- Strong leadership and decision-making abilities, particularly in high-pressure situations
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams
- Technical proficiency in relevant control center systems and software
- In-depth understanding of operational procedures and industry regulations
- Proven ability to analyze data and identify trends to inform operational improvements
- Experience in managing teams within a control center environment
About Talento Human Capital:
Talento Human Capital provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the US , South America and Asia.
Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives, and skills. Talento Human Capital (TalentoHC) is an equal opportunity employer, and people are at the center of what we do!
People + Passion + Perseverance = Progress.
TalentoHC has been retained by a growing airline that is evolving its Flight Operations and Operations Control Center capabilities to meet the demands of a scaling operation throughout the Americas. The Director of Airline Operations Control oversees the day-to-day operations within a control center, managing a team of operators to monitor and respond to real-time events, ensuring smooth functionality of systems and processes, while making critical decisions to maintain efficiency and address disruptions, often in time-sensitive situations; they are responsible for developing operational policies, training staff, and optimizing control center technology to achieve operational goals across a particular industry like transportation, logistics, or utilities.
Key Responsibilities:
Operational Oversight:
Monitor real-time data from various systems, identify potential issues, and direct staff to take corrective actions to maintain operational stability.
Team Leadership:
Manage a team of control center operators, assigning tasks, providing training, and evaluating performance.
Incident Management:
Lead response efforts during critical events like delays, disruptions, or emergencies, coordinating with relevant stakeholders to minimize impact.
Policy Development:
Develop and implement operational policies and procedures to ensure compliance and consistency across the control center.
System Optimization:
Analyze operational data to identify areas for improvement and implement changes to optimize control center systems and processes.
Communication Management:
Act as a central point of contact for communication with other departments, external stakeholders, and senior management.
Performance Monitoring:
Track key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement.
Staff Development:
Provide ongoing training and development opportunities for control center operators to maintain proficiency and adapt to changing operational needs.
Required Skills and Qualifications:
- Experience managing a Network or Operations Control Center for an Airline with operations the US, Caribbean, and South America. Experience in Europe preferred.
- Strong leadership and decision-making abilities, particularly in high-pressure situations
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams
- Technical proficiency in relevant control center systems and software
- In-depth understanding of operational procedures and industry regulations
- Proven ability to analyze data and identify trends to inform operational improvements
- Experience in managing teams within a control center environment
About Talento Human Capital:
Talento Human Capital provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the US , South America and Asia.
Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives, and skills. Talento Human Capital (TalentoHC) is an equal opportunity employer, and people are at the center of what we do!
People + Passion + Perseverance = Progress.
