Role Snapshot
Title: Regional Distribution & Member Support Manager
Location: Remote from Utah or Arizona
Employment Type: Full-Time
Experience: 5+ Years
About the Opportunity
TalentoHC is partnering with Restaurant Services, Inc. (RSI), the exclusive purchasing and supply chain management cooperative supporting the U.S. Burger King® restaurant system, to identify a Regional Distribution & Member Support Manager.
This role serves as the primary relationship manager between franchise owners, distributors, bakeries, suppliers, and corporate stakeholders within an assigned region. The ideal candidate brings a blend of supply chain operations, relationship management, and problem-solving expertise with the ability to navigate complex operational challenges and drive solutions across a multi-unit restaurant network.
This is an excellent opportunity for a customer-focused supply chain professional who enjoys building partnerships, improving operational performance, and supporting franchisee success through best-in-class distribution and logistics management.
Key Responsibilities
• Serve as the primary point of contact for franchise owners and restaurant leadership teams within an assigned region.
• Build and maintain strong relationships with franchisees, distributors, bakeries, suppliers, and Burger King corporate field teams.
• Partner with Local Distribution Committees (LDCs) to identify opportunities to improve service, cost, quality, and supply chain performance.
• Lead LDC meetings, prepare agendas and presentations, and communicate outcomes to members and executive leadership.
• Monitor distributor performance against established service standards and key performance indicators.
• Conduct distributor scorecard reviews and participate in business reviews to drive continuous improvement.
• Identify and resolve supply chain disruptions, inventory shortages, product availability concerns, and service issues.
• Coordinate holiday delivery schedules, distributor transitions, route changes, inventory transfers, and recovery activities.
• Support product recalls, withdrawals, and resupply efforts while ensuring timely communication to stakeholders.
• Collaborate with suppliers, distributors, and internal teams to proactively address operational challenges impacting restaurant performance.
• Assist franchise owners and restaurant operators with supply chain programs, promotions, distribution services, and quality concerns.
• Monitor distributor fees, surcharges, and additional charges while identifying opportunities to improve restaurant profitability.
• Maintain accurate member and leadership contact information across the assigned region.
• Conduct restaurant visits and participate in franchisee meetings to gather feedback and strengthen member relationships.
• Partner cross-functionally with Purchasing, Distribution & Logistics, Promotions Planning, Inventory Management, Finance, and Operations teams to support strategic initiatives and continuous improvement efforts.
Qualifications
• Bachelor's degree required.
• 5+ years of experience in supply chain, logistics, distribution, franchise operations, foodservice, retail operations, account management, customer success, or a related field.
• Proven ability to build and manage relationships with multiple external and internal stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency with Microsoft Excel and Microsoft Office Suite.
• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience supporting multi-unit restaurant, franchise, retail, or distribution networks is highly preferred.
• Foodservice distribution, logistics, purchasing, or supply chain experience is a plus.
• Willingness to travel throughout an assigned region and support critical supply chain activities outside normal business hours when required.
About TalentoHC
TalentoHC is a leading talent acquisition and consulting firm specializing in executive search, professional recruitment, RPO, and human capital consulting. We connect exceptional talent with organizations seeking transformative leadership and operational excellence.
Equal Opportunity Employer
Restaurant Services, Inc. and TalentoHC are equal opportunity employers committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
