Senior Analyst, Oracle Simphony— TalentoHC
Role Snapshot
- Practice/Function: Marketing/IT Operations
- Experience: 2 – 5 Years
Title: Senior Analyst, Oracle Simphony
Location: Mexico City, MX
Employment Type: Civil Contract
Industry: Hospitality
About the opportunity
TalentoHC is partnering with a global retailer in Food & Beverage/Hospitality seeking a Senior Analyst, Oracle Simphony to join its growing technology team in Mexico. This role is responsible for the configuration, administration, and continuous optimization of the Oracle Simphony POS ecosystem across a large restaurant network. The ideal candidate brings deep experience in POS operations, menu management, and multi-unit system administration, with a strong understanding of QSR environments and the operational discipline to ensure data integrity across POS, back-office, and digital platforms. This opportunity offers direct impact on store operations and commercial initiatives while working cross-functionally with Supply Chain, Operations, and IT leadership.
Key responsibilities
- Manage day-to-day administration of Oracle Simphony across all restaurant locations, ensuring system stability, uptime, and correct functionality aligned with business needs
- Configure and maintain POS structure including revenue centers, menu hierarchies, POS keys, screens, and operational parameters
- Execute creation and updates of menu items, combos, modifiers, pricing, and promotions, ensuring accurate, timely deployment across all locations
- Maintain alignment between menu items and inventory systems, supporting product catalog consistency in partnership with Supply Chain and Operations
- Create, update, and manage user roles, permissions, and access levels within Simphony, ensuring compliance with security policies and audit requirements
- Diagnose and resolve configuration, transaction, and reporting issues; coordinate with Oracle support or internal IT teams as needed
- Ensure transactional data accuracy between POS, back-office, and reporting systems; support data validation processes for sales, inventory, and financial reporting
Qualifications
- 2–5 years of experience working with Oracle Simphony or a comparable enterprise POS platform
- Experience in QSR, retail, or multi-unit restaurant environments strongly preferred
- Strong knowledge of Oracle Simphony, including menu management, EMC, and system configuration
- Understanding of POS integrations with inventory systems, ERP platforms, or digital ordering channels
- Solid analytical skills with the ability to validate data and generate meaningful reports
- SQL or database knowledge is a plus
- Detail-oriented with a high degree of accuracy; strong problem-solving and troubleshooting skills
- Operational mindset with a clear understanding of restaurant workflows and speed-of-service requirements
- Bachelor's degree in Information Systems, Business, or a related field or equivalent professional experience
About TalentoHC
Build Your Best Team Yet
Executive Search | Talent Strategy | Human Capital Consulting
TalentoHC is a global executive search and human capital consulting firm helping organizations build high-performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital-centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy,
and building teams capable of delivering long-term enterprise value.
Equal Opportunity Employer
TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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