Program Manager, Product Development

Program Manager, Product Development
On-site in Miami

Role Snapshot

We are seeking an experienced Program Manager, Product Development to establish and lead a comprehensive program management framework supporting the development and implementation of innovative guest experiences across onboard operations and destinations.

This role will be responsible for building program management systems, tools, dashboards, and governance processes from the ground up to drive cross-functional alignment, resource allocation, financial oversight, and successful project execution.

About the Opportunity

This is an opportunity to play a pivotal role in transforming how new guest experiences are planned, developed, implemented, and measured within a large, global hospitality organization.

Working closely with operational, commercial, creative, and technical teams, the Program Manager will establish clear accountability, timelines, milestones, and performance metrics throughout the product development lifecycle, from initial concept through operational validation, implementation, and post-launch optimization.

Key Responsibilities

Program Management & System Development

• Design, develop, and implement a comprehensive program management framework to support complex, cross-functional product development initiatives.
• Build and maintain project management tools, processes, and reporting systems from the ground up.
• Evaluate and recommend digital program management platforms to improve efficiency, visibility, and collaboration.
• Establish standardized processes for project scope, timelines, budgets, resource allocation, ownership, approvals, milestones, and success metrics.
• Develop financial models to track budget baselines, funding milestones, expenditures, and key performance indicators.

Program Execution & Delivery

• Oversee program timelines, milestones, budgets, and deliverables to ensure successful execution.
• Coordinate dependencies across multiple departments and workstreams, proactively identifying and resolving bottlenecks.
• Develop and maintain intuitive dashboards and reporting tools to monitor program performance and support data-driven decisions.
• Identify project risks, resource constraints, and operational challenges, recommending practical solutions to maintain progress.
• Support initiatives throughout the full product development lifecycle, including concept development, operational validation, implementation, and post-launch optimization.

Cross-Functional Stakeholder Management

• Partner with stakeholders across hospitality operations, guest services, entertainment, housekeeping, onboard revenue, marine operations, and other business functions.
• Establish clear roles, responsibilities, accountability measures, and deadlines across participating teams.
• Facilitate cross-functional working sessions to align priorities, document decisions, and track action items.
• Influence stakeholders without direct reporting authority, fostering collaboration and accountability across diverse teams.
• Communicate product objectives, operational requirements, and implementation expectations to operational leadership.

Executive Reporting & Communication

• Prepare and deliver weekly and monthly program updates, dashboards, and executive-level presentations.
• Translate complex project information into concise, actionable insights for senior leadership.
• Develop and maintain centralized collaboration platforms, shared workspaces, and standardized documentation systems.
• Track key performance metrics and provide recommendations to improve program efficiency and outcomes.
• Ensure consistent communication regarding program status, risks, decisions, and upcoming milestones.

Partner & Project Coordination

• Support onboarding and relationship management for external partners, vendors, and consultants.
• Coordinate vendor setup, contracting, deliverables, payment tracking, and budget administration.
• Maintain organized project documentation, financial records, and performance databases.
• Support the development of scalable processes that improve operational readiness and long-term program effectiveness.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Product Development, Design, Project Management, or a related discipline.
• 5+ years of experience in program management, product development, project delivery, or a related field.
• Experience managing complex, cross-functional initiatives within hospitality, travel, entertainment, consumer experiences, or similarly dynamic industries preferred.
• MBA or advanced degree preferred.
• PMP or other recognized project management certification preferred.
• Demonstrated experience developing program management tools, processes, dashboards, or governance frameworks from the ground up.

Technical Skills

• Advanced proficiency in Microsoft Excel, including financial modeling, budget tracking, and performance reporting.
• Strong proficiency in Microsoft PowerPoint, Project (or equivalent), and Visio.
• Experience with project and portfolio management platforms and digital collaboration tools.
• Proficiency with Microsoft Teams, SharePoint, and shared document management systems.
• Ability to develop user-friendly dashboards, reporting tools, and performance tracking systems.
• Familiarity with architectural drawings, material specifications, AutoCAD, or Bluebeam Revu is a plus.

Key Competencies

• Exceptional organizational and time management skills, with the ability to manage multiple complex initiatives simultaneously.
• Strong analytical and critical thinking capabilities, with a proven ability to identify challenges and implement cost-effective solutions.
• Excellent written and verbal communication skills, including the ability to present confidently to senior executives.
• Demonstrated ability to influence, align, and drive accountability among stakeholders without direct authority.
• Strong financial acumen and experience managing budgets, tracking expenditures, and measuring program performance.
• Ability to synthesize complex information into clear recommendations and executive-ready presentations.
• Highly detail-oriented, proactive, and comfortable operating in an evolving environment with competing priorities.
• Experience collaborating with geographically dispersed and diverse teams.
• Strong interpersonal skills, sound judgment, professionalism, and discretion.

About TalentoHC

TalentoHC is a leading human capital solutions firm specializing in professional staffing, executive search, and workforce solutions. We partner with organizations to connect exceptional talent with opportunities that drive business growth and transformation.

Our approach combines industry expertise, personalized service, and a commitment to building lasting relationships with both clients and candidates.

Equal Opportunity Employer

TalentoHC is committed to equal employment opportunities. We encourage applications from qualified candidates of all backgrounds and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.